Terms of service

Effective August 4, 2026

These are the terms for using kaitlian. They are a real agreement, written to be read. "kaitlian," "we," and "us" mean Kaitlian LLC, a California limited liability company, which operates the kaitlian service from Orange County, California. "You" means the person or business with a kaitlian workspace. By using kaitlian, you agree to these terms and to the privacy policy.

1. What kaitlian is

kaitlian is a subscription workspace where AIs do work for your business: publishing to the social accounts you connect, building and hosting websites, editing videos, working with your files, sending email and text messages you approve, and running work on schedules you set. When you connect an outside account, the AIs can act inside it on your instructions. The AIs are powered by Anthropic's Claude, and their work is generated on your instructions.

2. Who can use it

kaitlian is a business tool. You must be at least 18 and using it for work. If you accept these terms for a company, you are telling us you have the authority to bind it. You may not use kaitlian if sanctions or export laws of the United States prohibit you from doing so, and you agree to follow those laws in your use of the service.

3. Your account and your team

You sign in with an email address invited to your workspace. You are responsible for who you add to your team and for what your team asks the AIs to do. Keep your sign-in secure; anyone who can sign in as you can act as you. Accounts are not transferable and access may not be shared with people outside your team.

4. The plan, the work, and billing

  • The plan. The plan is billed monthly through Stripe and renews automatically each month, at the listed rate, until you cancel. It pays for your workspace: your AIs, your websites and their hosting, the editor, the library, the schedules, and the features listed on the pricing page. It includes one seat; additional seats are billed monthly at the listed per-seat rate. You can cancel online in Settings, anytime.
  • Work, billed at cost. The AIs' thinking is metered separately, in dollars, at the rates our providers publish for it. We add no markup. Your plan includes an amount of that work each month, stated on the pricing page; work beyond it is billed with your next invoice. Included work you do not use carries into the next billing cycle, up to one extra month's worth. You may also add funds to your workspace at any time; extra funds you add do not expire while your subscription is active. Every workspace starts with a sensible monthly ceiling for work, which you can change whenever you like. As your workspace approaches the ceiling, we tell you before work is paused, and we will not carry you past it without your say-so. Work is measured in dollars, not credits or units; it is not cash, earns no interest, and is not transferable between workspaces.
  • The pilot. New workspaces begin with a seven-day pilot that includes a work allowance. It requires a valid card, and the seven days begin the first time you enter your workspace, not the day you sign up. When the seven days end, the pilot converts to the paid plan automatically and your card is charged. We tell you inside the workspace throughout, and we email you on days three, five, and six of the pilot. Cancel before the seventh day ends and you are not charged. If you never enter your workspace at all, we cancel the pilot ourselves and nothing is charged. If you are charged and did not want to be, see the guarantee below.
  • Founding status. Founding customers pay the same listed price as everyone else. What founding status carries is what we say it carries when we offer it to you, including twelve months of doubled included work, beginning with your second month of a paid subscription. It is tied to a continuously active subscription; if it lapses and you later return, founding status does not come back with you.
  • Guarantee. Your first plan charge is refundable, no questions asked: ask within 30 days of it and we refund it in full. This covers the plan's monthly price. It does not cover work already billed at cost or funds you added on top, and it applies once per customer.
  • Cancelling. You can cancel anytime. Your plan runs through the period you paid for, then stops. Except for the guarantee and where the law requires otherwise, payments are not refundable and we do not prorate partial months.
  • Changes. Listed prices and plan contents can change. Existing subscribers get at least 30 days' notice before a price change affects them, and the same notice before a change in what published work rates we pass through. Prices do not include any taxes that apply to you; where we must collect tax, it is added at checkout.

5. AIs can be wrong, and you check the work

  • They ask first. Sending email or texts and similar outward actions wait for a person's approval. You can revoke an AI's access to a connected account at any time.
  • They can be wrong. AI makes mistakes, and it can be confidently wrong. Work the AIs produce is not advice. You are responsible for reviewing work that matters, especially anything published, sent, legal, financial, or medical, before you rely on it or approve it.
  • Their work is not unique to you. AI can produce similar work for different customers. What the AIs make for you is yours, but we cannot promise nobody else will ever receive something alike, and you are responsible for making sure work you publish does not step on someone else's rights.
  • You answer for what you approve. Once you approve something to be sent or published, it is yours, as if you had sent it yourself.
  • Keep it away from high stakes. kaitlian is not for medical care, emergency services, or any use where an error could hurt someone. Do not connect it to safety-critical systems.

6. Acceptable use

Use kaitlian for lawful business. Do not use it to send spam or unwanted messages, to harass or deceive people, to infringe others' rights, to attack or overload the service or anyone else's systems, or to do anything illegal. Do not resell the service, build a competing service with it, work around its limits or safety measures, or take the software apart. Connect only accounts that are yours to connect.

When you let an AI send text messages through a Mac you connect, those messages go out from your own account and your own number, as if you had sent them. They must be used consistently with the laws that govern texting, including the rules on consent and on messages that market something. That responsibility is yours, and so is the device: keep it yours, and disconnect it whenever you want the sending to stop.

Publishing to a social account you connect is subject to that service's own rules as well as ours. You are responsible for what goes out under your name.

Do not put data into kaitlian that the law gives special protection, such as medical records, card numbers, or government ID numbers, unless we have agreed to it in writing first. We can suspend or close workspaces that break these rules.

7. Your content is yours

Everything you put in, and everything the AIs make for you, belongs to you: your files, your websites, your videos, your words. We claim no ownership. You give us only the permission needed to run the service: to store, process, and display your content so the AIs can work and your team can see the results. You are responsible for having the rights to what you upload. If you leave, ask and we will help you take your content with you.

You keep what you made. If your plan ends and your workspace is not closed, the workspace stays readable: your websites stay hosted, and your videos, files, and the record of the work remain available to you. The AIs stop doing new work until you subscribe again. Keeping what you made is free; making more is not.

8. Our service stays ours

kaitlian itself, its software, design, and name, belongs to us and our licensors. These terms give you the right to use it while you are subscribed, and nothing more. If you send us ideas or feedback, we can use them freely to make the service better, with no obligation to you; that is the entire point of sending them, and we thank you for it.

9. The services under the hood

kaitlian runs on trusted providers: Anthropic for the AI, Cloudflare for hosting, storage, and voice, Stripe for payments, and a few narrow providers for tasks like web research and publishing to social accounts. Your use of kaitlian is also subject to what those providers reasonably require of us. We never see or store your card details; Stripe handles payment directly. Accounts you connect stay governed by their own terms, and we are not responsible when an outside service changes, breaks, or cuts off access. Some features may be marked early or experimental; they can change or go away without the notice a settled feature would get.

10. Our promises, and their limits

We work to keep kaitlian available, safe, and good. Still, the service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We cannot promise the service will be uninterrupted or error-free, and we make no warranty about the accuracy of AI-generated work.

To the fullest extent the law allows, our total liability for claims related to kaitlian is capped at the amount you paid us in the twelve months before the claim, and neither of us is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Nothing here limits liability the law says cannot be limited, and some places do not allow some of these limits, so they may not all apply to you.

11. If your use of kaitlian gets us sued

If a third party brings a claim against us because of your content, your connected accounts, work you approved, or your breaking of these terms or the law, you agree to defend us against it and to cover the damages and reasonable legal costs that result. We will tell you promptly about any such claim and let you lead the defense, so long as any settlement that binds us gets our written okay.

12. If we disagree

Talk to us first: write to ian@kaitlian.com with what went wrong, and we get 30 days to make it right. Most things should end there.

If they do not, you and we agree to resolve any remaining dispute by binding arbitration in Orange County, California, run by JAMS under its rules for the kind of dispute involved, rather than in court. Either of us can still bring an individual claim in small-claims court, and either of us can go to court to protect intellectual property or stop unauthorized use of the service. Both of us waive the right to a jury trial and to take part in a class action; disputes are resolved one customer at a time. Any claim must be started within one year of when it arose, or it is given up. If this section is found unenforceable, disputes go to the courts named below instead.

13. Ending things

You can close your workspace anytime. Cancelling a plan is not closing a workspace: an unsubscribed workspace stays readable, as section 7 says. We can suspend or close a workspace for breaking these terms or if we wind the service down, in which case you get reasonable notice and a way to take your content. After a workspace is closed, we may delete its content following a reasonable wind-down period. Sections 7 through 14 survive the end of the agreement.

14. The legal frame

These terms are governed by California law, and any dispute not sent to arbitration belongs in the state or federal courts of Orange County, California. They are the entire agreement about kaitlian and replace any earlier understandings. If any part is found unenforceable, the rest still stands, and our not enforcing a term today does not waive it tomorrow. Neither of us is responsible for delays caused by things genuinely outside our control. We can send notices to the email on your account; keep it current.

If we update these terms, the new version is posted here with a fresh date at the top; material changes get direct notice to workspace admins at least 14 days before they take effect, and continuing to use kaitlian after that accepts them.

We may assign this agreement as part of a reorganization, merger, or sale of the service; if that happens, your subscription and your founding status carry over unchanged. You may not transfer your workspace or this agreement to someone else without asking us first.

15. Copyright complaints

If you believe something hosted on kaitlian infringes your copyright, write to ian@kaitlian.com with the work, where you found it, and how to reach you, and we will handle it under the Digital Millennium Copyright Act, including removing material and closing the workspaces of repeat infringers.

Questions

Write to ian@kaitlian.com. A person reads it.

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